Returns & Exchange

Shipping & Returns Policy

At Meyan, we want you to love your purchase. If you are not completely satisfied, we are happy to offer an exchange or store credit. Please review our guidelines below to ensure your return meets our criteria.

Return Conditions

To be eligible for an exchange or store credit, your return must meet the following requirements:

Timeline: You must submit your return request within 5 days of delivery.
Condition: Items must be unworn, unused, unwashed, and in perfect condition.
Packaging: The product must be returned in its entirety - including all original packaging, boxes, tags, labels, accessories, booklets, and a copy of the receipt.
Inspection: Meyan reserves the sole right to judge the condition of returned items. Any damaged, used, soiled, or incomplete products will be rejected and sent back to you.

How to Initiate a Return

Email us at help.meyan@gmail.com with the product, order number and images of the product.
Once approved, our courier partner will schedule a package pickup within 3 to 5 business days.

⚠️ Third-Party Shipping Disclaimer: We use third-party logistics partners for deliveries and returns. Meyan is not responsible for items damaged or modified during return transit. If a return package arrives damaged, we cannot process your exchange or store credit.

Process & Refunds

Quality Check: Once we receive your item, our team will inspect it within 2–4 business days.
No Cash Refunds: We do not offer cash refunds. Approved returns will be issued via store credit (valid for 12 months) or fulfilled as a direct product exchange.
Return Shipping Costs: Return shipping fees are non-refundable and will be deducted from your final store credit value.

Exceptions & Important Notes

Sales & Custom Items: Items purchased during seasonal sales and custom-made orders are final sale and cannot be returned or exchanged.
Cancellations: Orders cannot be canceled once payment is processed. If you request a cancellation, the amount will be issued to your account as store credit.
Exchanges: We only allow one exchange per order.

Damaged or Faulty Items?

If your order arrived damaged or developed a fault, we want to make it right. Please contact us directly with your name, address, and order number, and our team will assist you immediately!

Your cart is empty